Where’s the LUV? Tuesday, January 28, 2014   Southwest built its reputation by being an airline that offered affordable tickets, great service and a rewards program that set them apart from its competition. But it was not content with its old award-winning version of Rapid Rewards, because the program was not a revenue generator and… Read More

Service With A Smile?   Tuesday, January 21, 2014 Congressman Wants TSA Screeners to Say ‘Please’ Threatening to Make it Law Rep. Gerry Connolly (D-Va.) wants the Transportation Security Administration (TSA) to be more polite. A lot more polite. At a hearing last week, Connolly pointed out that the TSA and members of Congress are both in the customer-service… Read More

The Resurrection of Airline Competition Open the Skies to Global Competition   Tuesday, January 14, 2014 Foreign airlines like Emirates and Qantas should be able to compete with American companies on domestic routes. Photo by Daniel Muñoz/Reuters The era of cheap airfares is fading away, thanks to consolidation and reduced competition. Northwest has merged with Delta.… Read More

New Year Resolutions   Tuesday, January 7, 2014 New Year resolution: Forget 2013.   Last year saw seats shrinking in the coach cabin, airlines charging passengers for everything that used to be free, and even congressional leaders found a way to increase passenger fees. Here are five resolutions to make this year the ‘Year of the Passenger’. Resolution for the Airline Industry:… Read More