Depatment Of Transportation – The truth is out!

Air Travel Consumer Reports for 2007
The Air Travel Consumer Report is a monthly product of the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on February 7, 2007, and the most recent data is from December 2006.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation).

Star Telegram
Problems for air travelers increase in 2006

If you want your complaint to get to the Department Of Transportation
Go to Aviation Consumer Protection Division :

7 comments on “Department Of Transportation- Air Travel Consumer Reports for 2007

  • The Airlines should really blush now! They just get worse. I’m convinced that American Airlines must have altered their reporting as they did show a poorer rating in many areas, but not to the degree we believe is real. The number of e-mails I’m getting reflects a serious drop in customer care with American Airlines over the last few years.


  • Simply stated, the airlines lie to their customers even more than a Las Vegas hooker!

    I support passage of the Passenger Bill of Rights and I have written both my Senators and my Congresswoman. Kate, I wish you the best of luck and thank you for your hard work on behalf of all of us.

  • How long did u wait at the doctors, the dentist the auto repair shop… how many of u have ANY idea of what happens when a plane gets stuck off the gate at an airport. YOU need to redirect your energy to the root cause of the delay Air traffic control and the FAA. NOT the airlines. The planes and pilots are only cogs in the wheel. They are TOLD when they can depart and when the y can land. Stop whinning for a passenger bill of rights and cntact your congresssperson and TELL them to UPGRADE out 1950’s

  • One more unbelievable occurrence:::: On Feb. 22, United flt.1543 from Denver to Reno, was totally boarded, and after 20 min. past departure time, they announced they had no co pilot. THEN WHY DID THEY BOARD the flight ????? The pilot then announced there was a co pilot “on his way” and was in the air. An hour later he arrived, and we departed 1 1/2 to 2 hrs late. We were not allowed to go back inside the terminal to wait; allowed no water or pretzels etc. stating “we cannot serve you on the ground.”
    This sounds mild compared to American’s and Jet Blue’s problems, but my only question is, once again “WHY DID THEY BOARD THE FLT ??”

  • You really want to know the truth? They boarded the flight so that you, the passenger, would not make any other arrangements to fly on another airline. You could have cancelled your ticket and gone with another carrier if you hadn’t boarded. It’s akin to a “Bait and Switch”. Once they have your money, they don’t want to give it up.


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