One Page Summary of Passenger Rights
Thanks to Congress, airline passengers will soon have an easier way to understand their rights and airline policies before they fly. Airlines like to hide their policies in mountains of legalese buried deep in their websites.
The U.S. The Department of Transportation (DOT) has adopted a rule requiring airlines to provide passengers with a one-page summary of their rights. The summary is designed to help passengers understand important rights related to:
- Flight delays and cancellations
- Damaged or missing checked bags
- Involuntary denied boardin
For the first time, the airlines must clearly and directly acknowledge what, if anything, airline passengers are owed for flight delays, baggage delays, and baggage damage for international flights under the Montreal Convention.
Previously, the DOT found a generic reference to the Montreal Convention to be sufficient.
