What Should Airlines Offer When Your Flight is Delayed/Canceled?
Excerpts from LA Times Article on August 26, 2022
Passengers are not happy. The number of complaints about airline service filed with the Department of Transportation jumped 237% in May, with 4,344 complaints, up from 1,289 complaints received in May 2019.
The interline agreement idea was among 17 proposed rule changes listed in a June 24 letter to Buttigieg by Flyersrights.org, a nonprofit passenger rights group with more than 60,000 members.
Paul Hudson, president of Flyersrights, said passengers are frustrated that it takes the federal government months or even years to adopt such rules. He suggests Buttigieg adopt some of his group’s proposals on an emergency basis while a final rule goes through the regular process.
“The suggestions we are making won’t make change in weeks, but maybe they will in months,” Hudson said.
